Privacy Policy – Udupi Spices

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At Udupi Spices, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information when you interact with us:

Type	Details	When Collected
Personal Info	Name, email address, phone number	Checkout, contact form
Delivery Info	Shipping address, city, PIN code	At checkout
Payment Info	Payment method (processed securely via Razorpay — we do not store card/UPI details)	At checkout
Usage Data	Pages visited, browser type, device (via cookies)	Automatically on site visit
Messages	Content of your contact form submissions	When you write to us

How We Use Your Information

We use your information solely for legitimate business purposes:

To process and fulfil your orders and send order confirmations.
To communicate with you about your order status, returns, or queries.
To send delivery updates and important notices related to your purchase.
To improve our website and understand how customers use it.
To prevent fraud and ensure the security of our payment processes.
To comply with legal obligations under applicable Indian laws.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Information Sharing

We may share your information only in the following limited circumstances:

Payment processors: Razorpay processes your payment securely. They have their own privacy policy governing your payment data.
Email services: EmailJS is used to send order confirmations and contact form responses.
Delivery partners: Your name and address are shared with the courier/logistics partner to fulfil your delivery.
Legal requirements: If required by law, court order, or government authority.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use them to:

Remember items in your cart during your session.
Understand how visitors navigate our website (analytics).
Improve website performance and load times.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse:

All payment transactions are encrypted using 256-bit SSL and processed through a PCI-DSS compliant gateway (Razorpay).
We do not store your credit/debit card numbers or UPI IDs on our servers.
Access to customer data is restricted to authorised personnel only.

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Opt-out: Unsubscribe from any marketing communications at any time.

To exercise any of these rights, contact us at udupispices2026@gmail.com.

Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect any revisions. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

udupispices2026@gmail.com
+91 7975 461 371
2-109, Nandikur, Kapu Taluk, Udupi Dist. – 574112